Account Alerts

Keep tabs on your accounts with notifications and alerts from the NetWorth24 Online Banking or Mobile Banking App to monitor your spending, account activity and help reduce your risk of fraud.

• Receive a text, email or both (note: certain alerts are email only)
• No-cost feature, it’s free to use
• Sign up required within NetWorth24 or Mobile App

Key Features:

• Large withdrawal notifications – choose the amount
• Balance updates on your accounts – choose the frequency
• Balance Update and Personal Reminder alerts are sent once daily between 8:00 am -10:00 am
• Other alerts are sent after end of day processing at approximately 7:00 pm based on your activity

Powered by Visa^®, Purchase Alerts allow you to keep tabs on your accounts with near real-time notifications to help reduce your risk of fraud and monitor your spending.

• Receive a text, email or both shortly after your 7 17 Visa card has been used. 
• You can add this free feature to both your debit and credit cards (excludes Business Debit Cards)
• No-cost feature, it’s free to use
• Sign-up is required

Visa Purchase Alerts cover:

• Credit Card purchases done in-person, online, or by phone and ATM transactions
• Debit Card purchases, excluding those requiring a PIN, done in-person, online, or by phone
• Customized, near real-time alerts that fit your needs.

Your debit card has added protection from fraudulent activity with Enfact Fraud Alerts.

• Receive a text or voice notification
• No-cost feature, it’s free to use
• No sign up required, you are automatically enrolled

When fraud is suspected, Enfact Fraud Alerts provide Visa Debit Card members with free, real-time interactive text messages for quicker fraud identification and prevention. Text messages will display the sender number of 37-268 and 7 17 Credit Union Debit Fraud Center. 

If no text response is received after 15 minutes, members will be contacted by phone with an automated notification based on the phone numbers on file.

Reminder: 7 17 will ONLY ask members to verify if they did make the purchase(s) or not, we will not ask for account or personal information. You will only be contacted if there is suspected fraud.

Please note that text messages and phone calls will be sent to members between 8 a.m. and 9 p.m. in the cardholder’s time zone.

Here are examples of how it works:

EXAMPLE Text Alert
Free MSG: 7 17 Credit Union Debit Fraud Center 8772538962$201.45 on card 1111 at Walmart. If valid reply YES, fraud NO. To Opt Out, STOP.
 
If you respond “YES”
Free MSG: 7 17 Credit Union Debit Fraud Center 8772538962. Thank you for confirming this activity. You may continue to use your card. To Opt Out reply STOP.
 
If you respond “NO”
Free MSG: 7 17 Credit Union Debit Fraud Center 8772538962. Your response has placed a block on the card. Call us immediately at 8772538962, avail 24/7. To Opt Out reply STOP.
 
If you respond “HELP”
Free MSG: 7 17 Credit Union Debit Fraud Center 8772538962. Call 8772538962 for help. Reply STOP to cancel Fraud Alert text msgs.
 
If you respond “STOP”
Free MSG: 7 17 Credit Union Debit Fraud Center 8772538962. Per your request you will no longer receive Fraud text alerts. To reactivate Fraud Text Alerts, reply UNDO.

FAQs - Enfact Fraud Text Alerts

If I receive an alert, does that automatically block my account from further purchases?
The majority of suspected fraud accounts will be blocked, just as they are today. However, some lower risk items may not be declined.

If I respond back that the transaction is valid, will you automatically unblock the account?
Yes, though please keep in mind that it could take 5-10 minutes for a block to be removed in some situations.

If the transaction is declined due to suspected fraud, but I validate that I did make the purchase, can I try to complete the purchase again?
Once the alert is updated in our fraud system, you can attempt the transaction again, usually within 5-10 minutes of the initial call or text to validate the transaction. There may be some instances where you will need to call 7 17 to verify the purchase.

What if my “yes” or “no” text response has a typo?
If the system receives a text other than the specific words requested, it will generate a message informing you that your message was not understood. It will request that you try again or reply HELP for further assistance.

Use your 7 17 Visa® Credit Card with confidence, so we automatically provide SecurLOCK Fraud Alerts as a free service with our credit card. It's an efficient system that sends you a text message anytime a suspicious purchase is detected, whether you're using your card in Ohio or anywhere beyond.

• Receive a text or voice notification
• No-cost feature, it’s free to use
• No sign up required, you are automatically enrolled

You'll receive a real-time, two-way SMS text for quicker fraud identification and prevention. Text messages will display a sender number of 328-74 and 7 17 Credit Union’s name (i.e. 7 17 CU).

If no text response is received after 30 minutes, an interactive voice notification will be sent. Members will be contacted by phone based on the cardholder numbers on file to include, mobile, home, and business.

Reminder: 7 17 will ONLY ask members to verify if they did make the purchase(s) or not, we will not ask for account or personal information.

Please note that text messages will be sent to members between 7 a.m. and 10 p.m. in the cardholder’s time zone; calls will be made to members between 8 a.m. and 9 p.m. in the cardholder’s time zone.

Here's an example of how it works:

EXAMPLE Text Alert
Free Msg: 7 17 CU Fraud Dept: Suspicious txn on acct 1111: $209.99 WALMART. If authorized reply YES, otherwise NO. To Opt Out reply STOP.

If you respond “YES”
Free Msg: 7 17 CU Fraud Dept: Thank you for confirming this activity. Your account is safe for continued use. To Opt Out reply STOP.

If you respond “NO”
Free Msg: 7 17 CU Fraud Dept: Thank you for confirming this activity. We will call you or you can call us anytime at 800-369-4887. To Opt Out reply STOP.

If you respond “HELP”
Free Msg: 7 17 CU Fraud Dept: Received your msg. It is important we talk to you. Please call 800-369-4887 ASAP. To Opt Out reply STOP.

If you respond “STOP”
You will be opted–out of receiving fraud alerts.

FAQs – SecurLOCK Fraud Alerts

If I receive an alert, does that automatically block my account from further purchases?
The majority of suspected fraud accounts will be blocked, just as they are today. However, some lower risk items may not be declined.

If I respond back that the transaction(s) are valid, will you automatically unblock my account?
Yes, though please keep in mind that it could take 5-10 minutes for a block to be removed in some situations.

If a transaction is declined due to suspected fraud, but I validate that I did make the purchase, can I try to complete the purchase again?
Once the alert is updated in our fraud system, you can attempt the transaction again, usually within 5-10 minutes of the initial call or text to validate the transaction.

What if my “yes” or “no” text response has a typo?
The system will accept many common typo variations of the “yes" or “no” text message response. If the system cannot understand what was typed, it will generate a message to call a representative for help.